We are committed to ensuring your satisfaction with any merchandise you have ordered from us. However, if you’re unhappy for any reason, here’s what to do.
Exchanges or Claims
Unused Product can be exchanged within 7 days of purchase subject to intact original condition and upon producing original receipt. Items bought on sale cannot be exchanged, claimed or returned.
Due to the differences in color monitors/screens and lighting used during photo shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange any product(s), if the product(s) received has any kind of manufacturing defect.
Refunds
We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases and depends upon the mode of Payment.
Refunds may be allowed within 10 days of delivery at any of our outlet across Pakistan. In case of online sales, customers can contact us at info@smur.com.pk or on our Facebook channels or on our WhatsApp 0331 2800123 where our representative will guide customer as per policy.